Customer Services Specialist


Job description

Wellbees is an employee wellbeing platform that increases personal wellbeing by using the power of social interactions within companies. 82% of all employees using Wellbees gain at least one healthy habit. Wellbees is a one-stop shop for all things employee wellbeing for HR, giving the department about 80% savings on the time&budget consumed. Wellbees currently serves 100K+ employees in 40+ companies, 17 countries, and 8 languages. Please see more information here:

We are looking for a team member for our Customer Service Team.

What you’ll bring with you

  • Bachelor’s degree in related fields
  • 0-1 years of relevant work experience in customer service preferably at an HR-Tech, B2B SaaS or related multinational company is preferred 
  • Proficiency in English which includes written and verbal skills is a must
  • Being a great communicator and problem solver
  • Customer-oriented and able to establish a robust relationship with the assigned customer base
  • Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
  • Passionate for working in a dynamic startup culture and team work environment
  • Strong communication, problem-solving, and collaboration skills are must

How you’ll make an impact

  • Managing customers contacts, inbound and outbound, through various contact channels such as telephone, email, what’s app and live chat
  • Reporting incoming calls and processes to the manager
  • Supporting the solution of user requests which came to the support management program
  • Following up the support management process
  • Providing support for tasks in the Wellbees management panel 
  • Being  the first contact for the customers’ questions & problems and solve the issue directly or assign to the relevant team
  • Generating customer service reports with best practices and recommendations for improvements based on customer feedback
  • Supporting the remote operation processes of the operations team, when possible

What we offer

  • Working remote
  • A comprehensive private health insurance
  • Sodexo to cover all the yummy food expenses monthly
  • All-Inclusive Leave Policy (Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)
  • Referral Bonus (If you recommend a friend to a new position you get a customized gift)
  • All bees can use the Wellbees app
  • Dynamic work ecosystem where you can take initiative and responsibility
  • Enjoyable team/company activities
  • Opportunity to take responsibility from day one, improve your skills and learn continuously
  • Open communication, teamwork, and strong company culture
  • Strong focus on talent, not titles!
  • This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special