Wellbees is your ultimate employee well-being platform, sparking positive changes with a whopping 82% of users adopting healthier habits ⭐️. Not just about well-being, we redefine HR efficiency, saving companies 80% in time and budget 💸. Operating in 100+ countries, 80 companies, and 10 languages, Wellbees is the global well-being solution. Please see more information here: www.wellbees.co

We are looking for a team member for our Customer Service Team.🐝

What you’ll bring with you

• Proficiency in English which includes written and verbal skills is a must
• Being a great communicator and problem solver
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and team work environment
• Strong communication, problem-solving, and collaboration skills are must

How you’ll make an impact

• Managing customers contacts, inbound and outbound, through various contact channels such as telephone, email, what’s app and live chat
• Reporting incoming calls and processes to the manager
• Supporting the solution of user requests which came to the support management program
• Following up the support management process
• Providing support for tasks in the Wellbees management panel
• Being the first contact for the customers’ questions & problems and solve the issue directly or assign to the relevant team
• Generating customer service reports with best practices and recommendations for improvements based on customer feedback
• Supporting the remote operation processes of the operations team, when possible

What we offer

• Working remote
• Sodexo to cover all the yummy food expenses monthly
• All-Inclusive Leave Policy (Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)
• Referral Bonus (If you recommend a friend to a new position you get a customized gift)
• All bees can use the Wellbees app
• Dynamic work ecosystem where you can take initiative and responsibility
• Enjoyable team/company activities
• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open communication, teamwork, and strong company culture
• Strong focus on talent, not titles!

This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special. ✨