Job description

Wellbees is an employee well-being platform that increases personal well-being by leveraging the power of social interactions within companies.🍯🐝 Let's explain what we do with a well-buzzing example from our user data: 82% of those who use the Wellbees app say they have gained at least one healthy habit!🤸

Wellbees is the one-stop shop for everything related to employee well-being and also provides many conveniences to human resources officials. According to the feedback we receive, companies that use our application save approximately 80% of the time and budget spent on this issue.💸

Wellbees currently serves over 215,000 employees👩‍💼👨‍💼 in over 80 companies🏢, in over 100 countries🗺️ and in 10 languages🗣️. For more information👉www.wellbees.co

We are looking for a leader for our Customer Success Team.

What you’ll bring with you

• 7-8 years of relevant work experience in customer success, account management or management consulting organization preferably at an HR-Tech, B2B SaaS or related multinational company
• Sales experience is must
• Team management experience is must
• Ability to speak English at an advanced level
• Strong business sense, startup, or similar experience is highly recommended.
• Excellent mentoring, coaching, and people management skills
• Customer-oriented and able to establish a robust relationship with the assigned customer base
• Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
• Passionate for working in a dynamic startup culture and teamwork environment

How you’ll make an impact

• Lead, guide and develop the entire Customer Success Team
• Ensure Customer Success Team meet the targets set in the OKRs
• Be responsible for truly understanding customers’ needs, identifying their growth opportunities, and helping them scale by creating upsell opportunities and connecting them to the sales team
• Improve customer engagement, and satisfaction, prevent any churn, and increase the lifetime value of the existing customer base
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Identify market shifts, trends, and opportunities by being fully aware of new products and competition status
• Be a part of upper management and team working with local teams on setting strategy for the company going forward
• Be an inspiration to the customer success team with your high performance and the manners of a great team-leader
• Report directly to COO
• Success in prioritizing and managing multiple projects and meeting deadlines
• Be the first contact for the customers’ questions & problems and reply/resolve the issue directly or assign to the relevant team
• Collect feedback from customers and share insights with the Product Team
• Proactively drive adoption and retention
• Build relationships with customer and ensure the services they need are provided to receive maximum impact

What we offer

• Working remote💻
• A comprehensive private health insurance📑
• Life insurance📑
• Sodexo to cover all the yummy food expenses monthly🍽️
• All-Inclusive Leave Policy (Welcome Leave, Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)🛋️
• Refferral Bonus (If you recommend a friend to a new position you get a customized gift)💸
• All bees can use the Wellbees app🐝🍯
• Dynamic work ecosystem where you can take initiative and responsibility💪
• Enjoyable team/company activities🎉
• Opportunity to take responsibility from day one, improve your skills and learn continuously🧑‍🏫
• Open communication, teamwork, and strong company culture🤸
• Strong focus on talent, not titles!🧠
• This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special🐝🤩