Key Account Manager

Istanbul, TR • CUSTOMER SUCCESS / Customer Success • Full-Time

Job description

Wellbees is an employee wellbeing platform that increases personal wellbeing by using the power of social interactions within companies. 82% of all employees using Wellbees gain at least one healthy habit. Wellbees is a one-stop shop for all things employee wellbeing for HR, giving the department about 80% savings on the time&budget consumed. Wellbees currently serves 215K+ employees in 80+ companies, 100+ countries, and 10 languages. Please see more information here:

We are looking for a team member for our Customer Success Team.

What you’ll bring with you

  • Bachelor’s degree on either Psychology, Sociology or Faculty of Economics and Administrative Sciences
  • 3-4 years of relevant work experience in customer success, account management or management consulting organization preferably at an HR-Tech, B2B SaaS or related multinational company
  • Sales experience is plus
  • Ability to speak English at a native level
  • Being a great communicator and problem solver
  • Customer-oriented and able to establish a robust relationship with the assigned customer base
  • Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
  • Passionate for working in a dynamic startup culture and teamwork environment

How you’ll make an impact

  • Will be responsible for Account Management
  • Success in prioritizing and managing multiple projects and meeting deadlines
  • Be the first contact for the customers’ questions & problems and reply/resolve the issue directly or assign to the relevant team
  • Help the onboarding process of customers while setting up their account, sharing their requests and feedback with the Product Team
  • Get in touch with customers on a regular basis about the product feature updates
  • Collect feedback from customers and share insights with the Product Team
  • Proactively drive adoption and retention
  • Build relationships with customer and ensure the services they need are provided to receive maximum impact
  • Expand our customers' packages

What we offer

  • Working hybrid
  • A comprehensive private health insurance
  • Sodexo to cover all the yummy food expenses monthly
  • All-Inclusive Leave Policy (Birthday Leave, I'm With My Family Leave, My Child Needs Me Leave, We Are All Human Leave,)
  • Refferral Bonus (If you recommend a friend to a new position you get a customized gift)
  • All bees can use the Wellbees app
  • Dynamic work ecosystem where you can take initiative and responsibility
  • Enjoyable team/company activities
  • Opportunity to take responsibility from day one, improve your skills and learn continuously
  • Open communication, teamwork, and strong company culture
  • Strong focus on talent, not titles!
  • This is an environment where everyone learns from each other. An environment, which proves to have fun and be successful does not necessarily have to be mutually exclusive. That's what makes us special